Sales and Order Fulfillment Officer

Role Overview The Sales Order & Fulfillment Officer is responsible for managing customer orders from receipt through delivery, ensuring accurate processing, timely fulfillment, and clear communication with both internal teams and clients. This role plays a key part in maintaining customer satisfaction and operational efficiency. Key Responsibilities Process and manage sales orders accurately and efficiently Coordinate order fulfillment, scheduling, and delivery with internal teams Liaise with customers regarding order status, timelines, and documentation and follow up till payment is made Ensure all orders comply with company procedures and quality standards Maintain accurate records of orders, invoices, and delivery documentation Work closely with Warehouse, Marketing teams to ensure effective delivery systems Handle customer queries and provide professional after-sales support Carry out periodic customer satisfaction surveys Maintain adequate data base of company’s customers and clients Requirements 4 - 6 years of experience in Health product sales (Pharmaceutical products, IVF products, Medical devices, Diagnostics etc) Strong attention to detail and organizational skills Excellent communication skills (written and verbal) Ability to manage multiple orders and deadlines simultaneously Proficiency in Microsoft Office and order management systems Customer-focused mindset with a problem-solving attitude.