Sales Operations Officer

Requirements Diploma or Bachelor's Degree in Sales, Business Administration or a related field. 3-5 years of experience in sales operations, administration and sales team supervision. Experience within FMCG or Fresh produce(FFV) sector. Strong analytical and reporting skills. Excellent communication and team coordination abilities. Ability to work in a dynamic and fast-paced environment. Key Responsibilities Sales Operations Ensure excellent customer service by addressing issues related to pricing, product quality, and delivery timelines. Support training, coaching, and performance management of the sales team. Monitor daily sales performance, promotions, and field activities. Ensure compliance with sales processes and systems (DMS usage, reporting, collections, etc.). Track market trends and competitor activities to support strategic decisions. Handle customer inquiries and coordinate with relevant departments. Support continuous improvement of sales processes and workflows. Fulfillment Oversee deliveries, drivers, and fulfillment teams. Manage inventory reconciliation, returns, and collections. Support product availability reporting and stock updates. Monitor order fulfillment and claims resolution processes. Process Improvement Identify inefficiencies in fulfillment and sales processes. Recommend and implement process improvements. ​​​​​​​ Reporting & Documentation Prepare reports on fuel consumption, costs, and operational metrics. Document discrepancies and operational incidents. Efficiency & Cost Optimization Plan efficient delivery routes to reduce fuel consumption. Implement fuel-saving strategies and monitor usage. Analyze costs and identify savings opportunities. Support budgeting and cost control initiatives.