IT Systems & Applications Support

We are looking for an IT Systems & Applications Support to manage and maintain our digital infrastructure, administer enterprise systems, develop workflow applications using low-code/no-code tools, and provide day-to-day IT support across all departments. Key Responsibilities: ERP Administration & Support

• Administer and maintain the company's ERP system, including user account management, access permissions, and system configuration.
• Support end-users across departments in the day-to-day use of ERP modules.
• Coordinate with the ERP vendor for system updates, issue resolution, and implementation of new features.
• Generate reports and extract data from the ERP system to support management decision-making.
• Develop and maintain user guides, training materials, and SOPs for ERP usage. Low-Code / No-Code Application Development
• Design, build, and maintain business workflow applications using low-code/no-code platforms (e.g. Google AppSheet, Microsoft Power Apps, or similar).
• Collaborate with department heads to identify operational bottlenecks and develop digital solutions.
• Automate routine administrative and operational tasks to improve efficiency. IT Infrastructure & Desktop Support
• Provide first-line technical support to staff for hardware, software, and network-related issues.
• Set up, configure, and maintain computers, peripherals, printers, and office equipment.
• Manage local area network (LAN), Wi-Fi connectivity, and basic network troubleshooting.
• Administer user accounts, email accounts, access permissions, and shared drives.
• Maintain an inventory of company IT equipment and software licences. Documentation, Training & Compliance Support
• Document common technical issues and troubleshooting steps for internal reference.
• Prepare and deliver basic training sessions to staff on new systems, tools, and platforms.
• Support the company's electronic document management system and assist users with document workflows. Essential Requirements:
• Diploma in Information Technology, Computer Science, Information Systems, or related discipline.
• Minimum 2 years of experience in IT support, systems administration, or a similar hands-on IT role.
• Practical experience administering or supporting an ERP system (any platform).
• Familiarity with low-code/no-code development platforms (e.g. Google AppSheet, Microsoft Power Apps, Airtable, or similar).
• Working knowledge of networking fundamentals (LAN, Wi-Fi, TCP/IP, DNS).
• Proficient in Microsoft 365 applications.
• Good communication skills with the ability to guide users of varying technical levels. Desired Skills:
• Basic scripting or coding ability (e.g. Python, VBA, Google Apps Script, JavaScript, or SQL).
• Experience with electronic document management systems.
• Familiarity with cloud-based platforms and services.
• Exposure to regulated manufacturing environments (ISO 13485, GMP) is an advantage. What We Offer:
• On-the-job training and structured ramp-up to company-specifi