IT Operations Engineer (Cloud Infra Support)

Position Overview We are representing our client seeking a skilled IT operations individual to manage and maintain the technology infrastructure. This role combines cloud system management with on-premise IT support, working closely with internal teams and external IT partners to ensure reliable, well maintained and secure operations. Key Responsibilities Cloud Infrastructure Management • Administer and maintain cloud-based systems hosted on Amazon Web Services (AWS) • Monitor cloud performance, security, and resource utilization • Implement backup and disaster recovery procedures for cloud assets • Optimize cloud infrastructure for cost-efficiency and performance • Manage user access, permissions, and security protocols in AWS environments On-Premise IT Collaboration • Coordinate with IT partners to support and maintain on-premise infrastructure • Act as primary point of contact between the organization and external IT service providers • Ensure seamless integration between cloud and on-premise systems • Oversee service level agreements and vendor performance General IT Administration • Provide technical support to end-users across the organization • Manage user accounts, access rights, and system permissions • Monitor system performance and troubleshoot technical issues • Maintain documentation of IT systems, procedures, and configurations • Implement and enforce IT security policies and best practices • Manage software licensing and hardware inventory • Coordinate system updates, patches, and maintenance windows Required Qualifications • Strong knowledge of AWS cloud services and administration • Experience working with external IT vendors and service providers • Understanding of network infrastructure, security protocols, and system administration • Excellent problem-solving and troubleshooting skills • Strong communication skills for liaising with technical and non-technical stakeholders • Ability to work independently and manage multiple priorities Preferred Qualifications • AWS certification (Solutions Architect, SysOps Administrator, or similar) • Experience with Microsoft Server, SQL server,.net environments. • Experience with infrastructure-as-code tools (Terraform, CloudFormation) • Familiarization with tools such as CyberArk and SolarWinds and other PAM system monitoring tools. • Familiarity with backup solutions (Veeam, Veritas NetBackup, Acronis) and their reporting/alerting capabilities. • Familiarization of security protocols, screening tools and performing penetration testing. • Knowledge of hybrid cloud environments. • ITIL or similar IT service management framework experience for mission critical, enterprise software systems, SaaS. • Bachelor's degree in Computer Science, Information Technology, or related field Personal Attributes • Detail-oriented with strong organizational skills • Proactive approach to identifying and resolving potential issues