Project Manager

Key Responsibilities Operations & Project Management • Oversee the operational functionality and reliability of the OneService system, ensuring optimal system uptime and performance • Act as the primary operations lead for issues, enhancements, and release coordination • Monitor key performance indicators (KPIs) and track service levels, implementing corrective actions where necessary System Integration & Stakeholder Coordination • Manage the integration process for external systems (e.g., agency and Town Council backends) with OneService • Ensure smooth onboarding, system upgrades, and data flow management between agencies and third-party systems • Coordinate across internal and external technical teams, including vendors, agencies, and Town Councils, ensuring seamless communication and alignment Change, Incident, and Release Management • Support and manage incident response and resolution for system-related issues, ensuring clear communication and timely resolution • Coordinate change management and release processes, including testing, deployment, and stakeholder communications • Conduct post-incident reviews and recommend operational improvements Stakeholder Management • Serve as the main liaison for third-party vendors and system integrators, managing escalations and service delivery • Act as the lead for client relationship management with agencies and Town Councils involved in OneService integration • Track and report on service metrics and vendor performance, escalating issues as necessary Documentation & Compliance • Maintain comprehensive system documentation, integration protocols, and operational playbooks • Ensure compliance with government IT policies, data security standards, and operational governance requirements Requirements • Degree in Information Technology, Computer Science, Engineering, or related discipline • 5+ years experience in IT operations, system management, or technical project management • Strong problem-solving and solutioning skills to address diverse challenges across different teams. • Proven experience managing backend systems with external integrations • Strong understanding of APIs, cloud systems, and data flow management • Familiarity with Whole-of-Government (WOG) systems and processes will be an advantage. • Experience working with government agencies, public sector systems, or related environments • Excellent communication skills and ability to manage cross-functional teams (technical, vendor, agency) “By proceeding with the job application, you are deemed to have read and acknowledged our https://www.totalebizsolutions.com/job-applicant--policy/ and consented to us using the personal data you shared for the purpose stated in the said policy.”