Expert, Contact Center Management (Techcom Life)

Salary: Thương lượng Job Purpose Location: Ha Noi, Vietnam 'Serve as a subject-matter expert in Call Center and CRM operations, supporting day-to-day service delivery, optimizing performance, enhancing customer experience (CX), and contributing to strategic initiatives related to Contact Center, CRM, and Customer Care Programs. Key Accountabilities 1. Call Center Operations - Oversee daily Contact Center operations, ensuring compliance with SLA,...