Service Controller

Service Controller Location: Basepoint, Winchester, with travel around the area Salary: £25,541 to £27,200 per annum pro-rata Contract: Fixed Term Contract until 30th September 2026 Hours: 35 per week Additional Requirement: Full UK Manual Driving Licence and access to a vehicle

We are looking for a dynamic individual who can ensure the effective and efficient day to day logistics operation within the service by coordinating the distribution of service user journeys.

A Service Controller ensure the smooth and efficient daily logistics operations within the service by coordinating the distribution of service user journeys. This involves managing incoming calls from hospitals, assessing referrals, and allocating tasks to the crew to meet service user needs. The role also includes managing vehicle maintenance, supporting crews with vehicle checks, and ensuring timely delivery of services in line with policies and procedures. Additionally, the role involves indirect line management of the crew, promoting high morale, and ensuring teams are engaged and aligned with service goals. Can you prioritise tasks when managing multiple service user requests? H ow would you ensure effective communication and coordination within the team?

A day in the life or a Service Controller will include;

• Take incoming calls from the hospitals, identifying and risk assessing referrals
• Co-ordinating the crew to respond to the necessary elements of the service as required by service users (including transport, resettlement and sitting services);
• Manage time efficient routes on a daily basis, making effective use of resources in order to meet service user requirements.
• Ensure the contracted service is delivered on a timely basis to the required standard in line with policies and procedures.
• Work and support other services within the area to maintain a "hub" approach to service delivery.
• Support the team with service delivery to cover gaps in service provision.

To be a successful Service Controller you'll need;

• Excellent customer service skills, with caring attitude towards service users and an outgoing friendly manner.
• IT literate: working knowledge of spreadsheet, email, web based and word processing software.
• Strong time management skills with the ability to multi-task XXXX XXXX.
• Ability to deal with queries in a diplomatic and confidential manner.
• Good driving skills in order to carry out driver observation.

Closing date for applications is 14th April 2026. Unfortunately we are unable to offer sponsorship for this role

In return for your dedication and expertise, you'll get:

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme**.**
• Season ticket loan: Interest-free loan for commuting expenses.

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

We are dedicated to building an inclusive, equitable and wellbeing-focused culture where everyone feels safe, valued and can thrive. Guided by our Equity, Diversity, Inclusion and Wellbeing Strategy, we foster belonging, psychological and physical wellbeing, and work to remove barriers to fair opportunities. Grounded in compassion and anti-racist practice, we listen to diverse voices, value lived experience and create environments where staff and volunteers can succeed. Join us and be part of an organisation that leads with care, celebrates difference and helps everyone succeed.

Together, we are the world's emergency responders