UC (Unified Communications) Support Engineer
Description
Responsibilities:
- Investigate and solve technical glitches across multiple components of the organization’s communication ecosystem.
- Manage and optimize MS Teams Telephony and Cisco IPT environments.
- Support Direct Routing configurations and maintain SBC (Session Border Controller) health.
- Monitor and troubleshoot end-to-end call flows, transfers, and connectivity issues.
- Provide technical oversight for Microsoft Teams Rooms (MTR) and legacy systems like Skype for Business (SfB).
Qualifications:
- Deep experience with Microsoft Teams Infrastructure, Direct Routing, and MTR.
- Hands-on experience with Sonus (Ribbon) and Cisco SBCs.
- Strong knowledge of legacy Cisco Voice, Webex Calling, and Webex Contact Center (WxCC).
- Solid understanding of Enterprise IP Telephony, SIP signaling, and complex call routing logic.
Must Have:
- Proven track record in a high-pressure application support or UC engineering role.
- Expertise in Sonus & Cisco SBC configuration and troubleshooting.
- Experience with WxCC (Webex Contact Center) implementation or support.
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