OR26738- Cross Services Support Officer

Job Opportunity: Cross Services Support Officer (Public Protection)

Location: Local Authority

Contract: 6-month contract (with potential extension)

Working Pattern: Possible hybrid working (up to 2 days per week) following induction

Recruiter: Aatom Recruitment

About the Role

Aatom Recruitment is supporting a local authority in hiring a Cross Services Support Officer within the Environment & Public Protection Directorate. This is an excellent opportunity to join the Public Protection division, working across Private Sector Housing, Pollution Control and Licensing.

You will play a key role in delivering high-quality administrative, digital and customer support, helping modernise service delivery and support the council’s ongoing digital transformation agenda.

Key Responsibilities****Service Support & Administration

• Provide front-line support to members of the public, council staff and external agencies.
• Log, track and respond to enquiries using appropriate systems.
• Maintain and update records in Idox Cloud, ensuring accuracy and data integrity.
• Support the issuing and administration of licences, permits and registrations.
• Process applications, complaints and enquiries, escalating cases to specialist officers when necessary.
• Validate licences, permits and registrations, gather additional information, and arrange inspections.
• Coordinate statutory consultations with Licensing, Health & Safety, Food Safety, Police, Fire and other authorities.

Digital, Data & Systems

• Contribute to the digitalisation of Public Protection services.
• Use Microsoft 365 applications confidently (Teams, Word, Excel; Power BI desirable).
• Use Excel for data analysis, tracking, validation and performance reporting.
• Support data extraction and presentation from Idox Cloud, Excel and Power BI for reporting, FOI requests and returns.
• Identify opportunities to improve digital workflows, automation and templates.
• Help develop and maintain digital work instructions, procedure manuals and guidance materials.

General Responsibilities

• Prompt enforcement officers to act on licence expiries or non-compliance.
• Coordinate responses between internal teams and external partners.
• Ensure compliance with statutory requirements and council policies.
• Support colleagues across the Democratic & Public Protection services during busy periods.
• Carry out additional duties in line with service needs.

Who We’re Looking For

• Strong administrative experience in a public sector or regulatory environment
• Excellent organisational and communication skills
• Confident using digital tools, particularly Excel and case management systems
• Experience with Idox Cloud (desirable but not essential)
• Ability to manage competing priorities and work accurately
• Customer-focused with strong attention to detail

If you are an organised, digitally confident administrator with a passion for public service, we’d love to hear from you.