Operations Support Administrator

Operational Support Coordinator

• Annual Salary: £28,000 - £30,000
• Location: Near Bury St Edmunds
• Job Type: Full-time

Join our team as an Operational Support Coordinator, a pivotal role at the operational team.

This hands-on position involves high responsibility, ensuring smooth operations by keeping information flowing, jobs progressing, systems accurate, and teams aligned. If you thrive in structured, fast-paced environments and enjoy bringing order to complex processes, this role is for you.

Day-to-day of the role:

• Act as the first point of contact for incoming calls, resolving routine queries and escalating where necessary.
• Manage the central administration inbox, ensuring all emails are actioned, delegated, tracked, and closed.
• Serve as the coordination hub between office and field teams, maintaining clear communication via email and WhatsApp.
• Ensure instructions, requests, and follow-ups are completed within agreed timeframes.
• Proactively chase outstanding actions to prevent delays or service issues.
• Process and set up new jobs with complete and accurate details.
• Maintain job records across all systems with high attention to detail.
• Log, update, and track sales opportunities within the CRM.
• Liaise with operational teams to ensure work is scheduled, completed, and fully reported.
• Monitor ongoing jobs, chasing updates where required to maintain service levels.
• Handle routine customer queries relating to live jobs or active service delivery.
• Prepare reports and supporting documents for operational reviews and performance tracking.
• Maintain and oversee key systems used for job management, sales, and administration.
• Oversee day-to-day fleet administration, including vehicle records, servicing schedules, and compliance.
• Manage uniforms, PPE, stationery, and general office supplies.
• Coordinate new starter administration, including equipment ordering and system access setup.

Required Skills & Qualifications:

• Proven experience in operations support, administration, or coordination.
• Comfortable managing multiple systems, inboxes, and competing priorities.
• Highly organised with excellent attention to detail and follow-through.
• Strong communication skills and confidence in chasing actions.
• Ability to work independently, take ownership, and prioritise effectively.
• Desirable: Experience within pest control, facilities management, construction, or service-based environments. CRM or job-management system experience.

Benefits:

• A stable, long-term position within a growing company.
• Opportunity to help shape systems and processes as the business grows.
• Competitive salary and a supportive working environment.

To apply for the Operational Support Coordinator position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.