MOSAIC TRAINER

Outside IR35. Role Purpose The Mosaic Trainer will support the successful delivery and adoption of Mosaic at Calderdale Council. The role involves deg and delivering training to staff and ensuring users are confident and capable in applying new workflows and recording models. The trainer will work closely with SME’s, operational leads, and technical teams to align training content to the project’s delivery goals.

Key Responsibilities

• Create, develop and deliver tailored Mosaic training to Adults, Children’s & Finance directorates across all staff levels
• Design training materials, guides, and e-learning content aligned with new workflows and system features
• Support a train-the-trainer approach equipping the internal support team to confidently delivery training post go-live
• Conduct training analysis across service areas to inform content and rollout plans
• Collaborate with Mosaic project SMEs and practitioners to ensure training reflects practice requirements and statutory needs
• Support UAT and early adopter groups with walk-throughs, drop-ins, and guidance
• Maintain and update training content based on feedback and changes to system design
• Work flexibly across rollout plans to deliver training aligned with go-live timelines
• Evaluate training impact and collate feedback to continuously improve delivery

Essential Skills and Experience

• Strong experience of delivering successful Mosaic training for Adults & Children’s and Finance directorates

• Experience of setting up and delivering e-learning

• Ability to communicate complex processes in accessible, clear language

• Good finance exposure and ability to build specific finance guides

• Experience of training users from all levels and backgrounds

• Experience developing both in-person and digital training formats

• Strong core Mosaic knowledge and its functionality

• Experience of public sector working

• Hybrid role

• • Plenty of remote working through the project lifecycle

• 3 month training period before go live with In office training times to be negotiated for classroom training and associated activities