Senior Account Director

Job Summary The Senior Account Director leads a global team of senior professionals responsible for managing Caterpillar’s most significant mining customer relationships. This role is pivotal in delivering a differentiated customer experience and driving performance through clearly defined customer outcomes. The Senior Account Director serves as the single point of accountability for strategic account performance across all sites, ensuring alignment between customer goals, dealer execution, and Caterpillar’s corporate priorities. About the Role / What You Will Do: Global Accountability: Owns performance outcomes across all customer sites, ensuring alignment of goals and incentives between the customer, dealer, and Caterpillar. Serves as the single point of contact for high-value Caterpillar accounts, ensuring alignment with client success and company growth objectives. Executive Engagement: Builds and maintains executive-level relationships with customer leadership to understand strategic priorities and influence long-term planning. Builds and sustains strategic, trust-based relationships with mining customers, Caterpillar, and dealer stakeholders, leveraging deep client insight to anticipate needs, resolve issues, and drive long-term value creation. Strategic Planning & Execution: Leads the development and execution of global account strategies, including multi-year agreements, tailored go-to-market plans, and performance metrics. Identifies and leads profitable growth opportunities through cross-selling, upselling, and strategic account planning. Customer Relationship Management: Maintains a continuous pulse on customer satisfaction, site-level performance, and evolving business needs. Empowers and is accountable for delivering long-term client partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across Caterpillar divisions. Cross-Functional Leadership: Aligns internal stakeholders—including Product, Operations, CI, and Support teams—to deliver on customer commitments. Collaborates cross-functionally with internal teams to coordinate seamless service delivery and strategic execution. Empowered Decision-Making: Exercises empowered and strategic decision-making authority to support customer solutions, balancing risk, responsiveness, and business acumen to drive results in complex, high-impact environments. Forecasting & Incentives: Oversees PINS customer forecasting and ensures incentive programs are directly tied to customer performance metrics. Risk Management: Ensures consistency and compliance in global agreements, mitigating risk while maximizing value delivery. What You Have - Skills and Experiences: Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Champions, models and directs an organization's commitment to