Ops Specialist: Business Intelligence

Core Description Acquire, Interpret, evaluate, document, and inter relate data/ information and develop business analysis and projections enabling timeous business intelligence for all levels in Telkom. Job Responsibilities OUTPUT 1 Formulated Requirements SUB-OUTPUTS Capture request Document user requirements Compile Functional Design Specification (If required) Co-ordinate requirements Analyse requirements Complete truth test RANGE Telkom New Solutions Types of Project scope High-Level Business Information Requirement Iteration Methodology Types of Customer Audience Faults, Enhancements, New Requirements Inputs from all Disciplines Requirements OUTPUT 2 Planned Acquisition SUB-OUTPUTS Scope requirements Determine functional/data duplication Arrange / participate in JAD / interview sessions Identified possible external interfaces Perform risk analysis Perform feasibility study Design / specification of information presentation interface Investigate various options / determine solution Prototype and obtain user acceptance of proposal Pro-actively determine measuring points on different processes RANGE Single request / fault Complete solution OUTPUT 3 Acquired Deployed Information Delivery Mechanism SUB-OUTPUTS Determine data / information sources Acquire data / information Develop code as needed (Desired) Co-ordinate between various disciplines involved Produce and complete test plan and tick sheets Compile test data for testing Test solution (modular / functional and system) Apply quality assurance to solution Rectify all errors identified Perform user testing or pilot sites Obtain approval from users (sign off) Deploy service Implement solution (put into production) RANGE Complete system requirements Standard User OUTPUT 4 Information and Updated Customers SUB-OUTPUTS Promote solutions Initiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy Collaboration and best practice techniques RANGE Telkom New Solutions Types of Project scope OUTPUT 5 Maintained and Supported Information Delivery SUB-OUTPUTS Provide one stop help desk (Technical and Business) Communicate with users RANGE Reports OUTPUT 6 Mechanism SUB-OUTPUTS Monitor and review usage Train regional representatives and users Provide user manuals (operation and admin) Provide application on-line help functions RANGE Daily, weekly, monthly, quarterly, yearly measurements, statistics Business Intelligence Solutions OUTPUT 7 Provide Business Process Analysis and Research SUB-OUTPUTSIdentify issues and problem areas Gather and analyse information Analyse business processes Provide alternative business and research solutions RANGE Telkom Accurate and sufficient information Business Commitment Business Impact Time Frame Resource Requirements Project Scope Clarified Functionality Core Competencies FUNCTIONAL KNOWLEDGE Business Processes; Data Mining; Data Warehousing; Business Intelligence Software FUNCTIONAL SKILLS An