Front Desk / Customer Service Officer

Key Responsibilities Maintain up to date record of clients with outstanding payment for recovery purpose. Provide high level support service by taking ownership of all customer recovery process initiated through to resolution and satisfactory closure. Profile clients for appointment scheduling and ensure target number of visits is scheduled within defined timeline Ensure terms and conditions of the receivables’ balances are communicated to the customers Dealing with internal queries about payments, ensuring customers pay on time and negotiating re payment plans if need arises. Ensure periodic (weekly) update notice are drafted and sent to customers requesting payment of overdue/outstanding balance. Analyze and process payment lodgment made and forward same for timely account reconciliation and receipt generation. Collaborate with appropriate units on issues of customer account reconciliation. Identify changes in payment patterns and propose action to avert potential loss from unpaid receivables. Liaise with appropriate units to resolve customer issues for recovery purpose. Handle all queries regarding outstanding payment and negotiate repayment plans in line with company approved process. Ensure clients get complimentary messages on each payment made. Capture feedback from customer to drive continuous improvement in service delivery Requirements B.Sc / HND in any relevant discipline with 1-2 years experience. Proven Experience in customer service / Tele-sales is an added advantage. Confident, well-spoken, presentable and Professional Energetic, positive, self-motivated, outgoing and customer centric Prioritize and manage time efficiently with high level of integrity and work ethics Work accurately under stress and pressure to meet timeline Ability to work individually and as an active team member Knowledge of customer service software application Negotiation, excellent data entry and numeric skills Exceptional customer interaction/relation and selling skills Strong analytical and problem-solving skills Strong organizational, administrative and communication skills (written & verbal).