Front Desk Agent

We are seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent is the first point of contact for our guests, providing excellent customer service and ensuring a positive experience from check-in to check-out.

Key Responsibilities:

• Greet guests promptly and warmly upon arrival
• Check guests in and out efficiently using our booking system
• Provide information about hotel amenities, services, and local attractions
• Handle guest requests, inquiries, and complaints courteously and professionally
• Manage reservations, cancellations, and modifications accurately
• Maintain a clean and organized front desk area
• Process payments and handle cash transactions securely
• Assist with administrative tasks as needed
• Follow all safety and security procedures

Requirements:

• Excellent communication and interpersonal skills
• Strong customer service skills
• Ability to multitask XXXX XXXX in a fast-paced environment
• Attention to detail and accuracy
• Basic computer skills and familiarity with booking software
• Professional appearance and demeanor
• Previous experience in hospitality or customer service is a plus

NOTE : MUST BE ELIGIBLE TO WORK IN THE USA