Front Desk & Client Services Executive

About the Role We are hiring a Front Desk & Client Services Executive to own and manage our front desk operations and support day-to-day administrative coordination. This role is critical to how our business runs, you will be the first point of contact for clients and a key part of how information flows across sales, operations, and property management. If you are highly organised, detail-oriented, and take pride in doing things properly, this role is for you. What You Will Be Responsible For Front Desk & Client Experience Manage the front desk as the first point of contact for all visitors, clients, and vendors Handle incoming calls, WhatsApp, and email enquiries professionally and efficiently Direct clients to the appropriate team (Sales, Operations, Property Management) Maintain a clean, organised, and presentable reception area at all times Keep accurate visitor and access logs Enquiry Handling & Coordination Log and track all client enquiries (walk-ins, calls, online) Ensure no enquiry is missed, delayed, or wrongly assigned Coordinate with internal teams to ensure timely follow-up Liaise with riders, dispatch, and vendors for pickups and deliveries Data Entry & Records Management Maintain accurate records of clients, properties, inspections, and transactions Update logs and CRM systems daily with zero errors Support documentation processes and ensure proper filing (digital & physical) Assist in preparing simple daily and weekly reports Administrative Support Manage correspondence (emails, letters, packages) Scan, print, and organise documents using standard systems Track office supplies and coordinate timely replenishment Support basic document preparation using templates Who We Are Looking For 2–3 years experience in front desk, admin, or customer-facing roles Strong communication skills (clear, confident, and professional) High attention to detail; you do not make careless mistakes Comfortable working with Excel/Google Sheets and basic systems Organised, reliable, and able to manage multiple tasks efficiently Presentable and professional, you represent the company