Front Desk Executive – Sales & Digital Lead Coordination

Role Summary We are hiring a proactive and sales-driven Front Desk Executive responsible for: Managing front desk operations Responding to social media and digital inquiries (Facebook, Instagram, WhatsApp, Website) Conducting telemarketing and follow-ups Preparing quotations and proposals Conducting online software demos Supporting order closing Coordinating implementation and training with support team This is a revenue-linked position, not a purely administrative role. Key Responsibilities

1. Front Desk Management Attend to walk-in clients Handle calls and email inquiries Maintain inquiry records
2. Social Media & Digital Inquiry Handling Respond quickly to leads generated from Facebook & Instagram Ads Handle WhatsApp and website inquiries Qualify leads and schedule demos Update CRM regularly
3. Telemarketing & Follow-Up Conduct outbound calls Follow up with prospects consistently Re-engage old leads
4. Quotation & Proposal Preparation Prepare quotations and proforma invoices Draft proposals as per client requirements Ensure timely submission
5. Online Demos & Sales Closing Conduct online product demonstrations Handle basic product queries Support conversion of leads into confirmed orders
6. Implementation Coordination Coordinate with support and implementation team Track installation and training status Ensure smooth client onboarding Required Profile 2–3 years experience in telesales / inside sales / customer handling Strong communication skills Confident in handling digital inquiries Organized and detail-oriented Basic computer knowledge (Excel, Email, CRM systems) Basic accounting knowledge preferred Compensation Structure Fixed Salary: UGX 500,000

• 1,000,000 Gross (based on experience, skill & ability) Sales Incentive: 5% on value of sales closed Additional Bonus on achieving monthly target. Key Performance Indicators Lead response time Demo booking rate Sales conversion rate Revenue contribution Coordination efficiency How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the '' section