Business Intelligence Manager

In this role, you would be responsible for Strategic Intelligence & Proactive Solution Development Serving as the strategic early-warning system for Kenya Operations, proactively identifying emerging threats and opportunities before they impact the business Developing unsolicited strategic recommendations based on patterns you observe in performance data, market dynamics, or competitive moves Anticipating leadership's strategic questions and arriving at meetings with analysis and recommendations already prepared Building advanced forecasting models that identify inflection points, risks, and opportunities requiring strategic response Deg sophisticated scenario planning frameworks that pressure-test strategies against multiple future states (regulatory changes, competitive disruption, macroeconomic shifts) Challenging strategic assumptions with rigorous analysis—being the voice that asks "what if we're wrong about this?" and provides data to validate or redirect strategy Transforming complex, multi-dimensional datasets into compelling strategic narratives that drive executive decision-making Conducting deep-dive root cause analyses when performance deviates from expectations, arriving with not just diagnosis but recommended solutions Building business cases for strategic initiatives, quantifying expected ROI and implementation requirements Market & Competitive Intelligence: Winning the Strategic Game Maintaining comprehensive competitive intelligence that goes beyond feature comparison to understand competitors' strategic intent, vulnerabilities, and likely next moves Proactively developing competitive response strategies before competitors' actions impact our market position Building war-gaming scenarios that simulate competitive dynamics and test the robustness of our strategies Identifying strategic whitespace—underserved segments, unmet needs, or market inefficiencies that represent growth opportunities Monitoring the broader fintech and financial services ecosystem for emerging business models or technologies that could disrupt our approach Translating regulatory developments into strategic implications—not just compliance requirements, but competitive advantages or strategic risks Developing point-of-view perspectives on "what's next" for Kenya's fintech market and positioning M-KOPA to lead rather than follow Building relationships with industry experts, regulatory bodies, and market intelligence sources to maintain information advantage Creating competitor scorecards that track not just what competitors are doing but how effectively they're executing Customer Intelligence & Commercial Strategy ​​​​​​​ Developing deep customer insight that goes beyond demographics to understand motivations, decision-making processes, and unmet needs Proactively identifying customer segments with attractive unit economics or strategic value that we're underserving Supporting pricing strategy with commercial insights Translating customer insights into p