Immigration Advisory Intern (Appointments & Client Scheduling)

Overview This role sits at the front line of our advisory pipeline. Your job is simple in concept but execution-heavy: convert inbound and outbound leads into booked consultations, and ensure our advisory calendar runs at full, efficient capacity. What You’ll Be Responsible For

1. Appointment Setting & Lead Conversion Engage inbound leads (WhatsApp, calls, forms, social channels) Conduct outbound follow-ups on warm and cold leads Qualify prospects based on basic eligibility and intent Clearly communicate the value of our advisory sessions Secure confirmed, paid or committed bookings
2. Calendar & Booking Management Manage and optimise advisor calendars daily Schedule, reschedule, and confirm appointments Minimise no-shows through reminders and follow-ups Ensure full utilisation of available advisory slots
3. Lead Handling & Tracking Maintain accurate records in CRM Track lead status, follow-ups, and conversion outcomes Prioritise high-intent leads and manage pipeline flow
4. Client Communication Handle objections confidently (pricing, hesitation, timing) Provide clear, concise information without overpromising Maintain a professional, persuasive tone at all times What This Role Is (and Isn’t) This is a performance-driven, target-based role This is a high-volume communication role (calls + messaging daily) This is not a passive admin or customer service position If you’re not comfortable initiating conversations, following up multiple times, or asking for commitment, this role won’t fit. What We’re Looking For Strong verbal communication and persuasion skills Comfortable handling objections and closing conversations Highly organised with strong follow-up discipline Able to multitask XXXX XXXX, calls, and systems Detail-oriented with accurate data entry habits Resilient, consistent, and target-driven Bonus: Experience in telemarketing, sales, or appointment setting Familiarity with CRM systems and scheduling tools How You’ll Be Measured Number of qualified appointments booked Show-up rate for scheduled consultations Speed and consistency of follow-ups Why This Role Matters Every booked consultation is a potential client. This role directly drives revenue and keeps the advisory team productive. When this function is strong, the entire business performs better. Working Structure Fast-paced, performance-focused environment Daily targets and weekly performance tracking Clear scripts, frameworks, and ongoing coaching provided