Application Development Manager

• Overseeing overall IT function. • Developed an IT strategy and roadmap to facilitate the use of digital technologies within the organization to enable the smooth launch of business in all countries. • Implemented POS, ERP, Mobile App with Loyalty CRM, Mobile ordering within 6 months, including selection of the tool, internal approvals on business case, finalization of vendor, and project implementation as per business expectations. • Further implementations include Power BI Analytics, Kiosk ordering, third-party delivery integration with Grab, Food panda and Deliveroo. • Responsible for 30% Loyal customer base with 120k Mobile App downloads. • Overall, digital business contributes more than 60% • Deployed end-to-end AI automation for customer service, achieving 80% reduction in support costs and enhanced review scores.