Technology Risk & Operations Analyst

Responsibilities Operational Support & Reporting ·      Prepare project status reports, management reports, and dashboards for all scope areas (projects, operations, risk, vendor management). ·      Deliver ad hoc reports for urgent leadership decisions and audits, ensuring clarity, accuracy, and actionable insights. ·      Track operational metrics (e.g., SLAs, incident/defect rates, lifecycle KPIs) and provide insights for decision-making. ·      Maintain reporting cadences and data quality standards; automate recurring reports where feasible. ·      Support process standardization and governance across technology operations, including documentation, templates, and SOPs. Audit & Risk Management Manage internal and external audits and reviews, including GRC updates, RFIs, and audit observations. Provide risk oversight and governance for technology domains. Lead audit readiness activities: evidence management, engagement coordination, remediation tracking, and closure. Monitor risks and track resolution of issues from breaches, incidents, reviews, and inspections; ensure timely updates and escalations. Maintain knowledge artifacts: playbooks, control catalogs, FAQs, and micro-learning content. Digital Workplace & Vendor Management Oversee TPRA, vendor management, BCM, annual KRCSA, and risk reduction initiatives. Manage technology asset lifecycle (hardware, software, licenses): refresh planning, obsolescence tracking, and decommissioning. Coordinate procurement operations and vendor/contract enablement: intake, sourcing, onboarding, renewals, and compliance. Partner with Vendor Management to track performance, SLAs, and contract obligations; support third-party risk assessments. Technology Governance & Vulnerability Management Oversee vulnerability management, remediation, and ISRA renewals. Liaise with application domains on ORSA submissions, including obsolescence scope, budgeting, and delivery timelines. Act as liaison for Tech Obsolescence task XXXX XXXX provide reporting. Manage RTB Capex projects: budget tracking/approval, memo approvals, and escalation handling. Key Deliverables Management reports and dashboards for leadership and governance (including ad hoc requests). Operational reporting with actionable insights. Governance dashboards and risk reduction plans. Compliance evidence (audit reports, remediation tracking, certification renewals). Security assessment reports and vulnerability test results. Lifecycle and obsolescence compliance validation. Procurement documentation and vendor performance tracking. Requirements: Core Skills & Competencies ·       Operational Reporting: KPI design, data quality, dashboarding, storytelling with data. ·       Risk & Controls: Control design/effectiveness, risk assessments, issue management. ·       Audit Readiness: Evidence management, walkthroughs, remediation tracking, stakeholder coordination. ·       Process Governance: SOP creation, standardization, continuous improvement.