CUSTOMER SUPPORT SUPERVISOR [FULL-TIME | Tuas / Woodlands]

P-Serv is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply: Job Responsibilities To oversees the ground operation at respective site with respect to overall staffs deployment, running of manpower operations and handling of enquiries  Attending to all operational matters and make situation decisions to minimize disruption to the operation Ensure that all staff deployed on site adheres to the general rules relating to personal safety, security & guidelines Verifying all reports and documents, including refund applications and submissions, and ensure that all information shown on the reports or documents are accurate To ensure that all documented operational and financial SOPs are followed by the staff and the changes to SOPs are updated accordingly Conduct audit checks on the financial aspects of operations and SOPs carried To ensure all the physical cash collections of the previous day are banked into the designated bank account in the Cashpoint machines at the beginning of each working day To undertake daily cash reconciliation of physical cash on hand against the tender total declared Ensure that there is a complete and timely accounting procedure to account for the occurrences of standalone shortage Maintain a proper record of the fines and fees collected and imposed on the errant motorists in accordance with the rules established by the Authority. Any other ad-hoc duties as assigned Job Requirement Minimum GCE A levels or Diploma in any discipline with minimally 3 of supervisory experience Have prior relevant experience in the scope that has been assigned A good team player, possess a cheerful personality and a positive attitude Meticulous with details, good communication and interpersonal skills Able to multitask XXXX XXXX high volume of work Able to maintain confidentiality and sensitivity in the management of work We regret to inform, only shortlisted candidates shall be contacted. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to P-Serv Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Policy available at You acknowledge that you have read, understood, and agree with the Policy. https://www.p-serv.com.sg/-policy. EA License No: 90C3494 | EA Personnel No: R1103939 | EA Personnel Name: Ng Hui Jun