General Manager – Ketamine Treatment and Research Center

Job Description: General Manager

• Ketamine Treatment and Research Center Secondment Institution: King Faisal Hospital Rwanda Location: Kigali, Rwanda Contract Type: Full-Time Position Overview: The General Manager will serve as the strategic and operational lead of Rwanda’s first Ketamine Treatment and Research Center at King Faisal Hospital. This role is responsible for ensuring the clinic’s financial sustainability, operational excellence, regulatory compliance, and overall growth. The General Manager will oversee day-to-day operations while driving long-term strategy, partnerships, and funding initiatives. Working closely with clinical leadership and external stakeholders, the role requires a balance of entrepreneurship, strong thinking systems, and a deep commitment to expanding access to high-quality mental health care. Key Responsibilities: A. Financial Management & Sustainability Lead budgeting, forecasting, cash flow management, and financial reporting. Develop pricing strategies balancing affordability, sustainability, and growth. Monitor unit economics and improve operational efficiency. Oversee procurement, vendor management, and cost control systems. Ensure financial compliance with national regulations and donor requirements. B. Insurance Coverage & Reimbursement Lead engagement with public and private insurers to secure treatment coverage. Build relationships with regulators and policy stakeholders. Prepare documentation and business cases for insurance inclusion. Oversee claims processes and reimbursement systems. C. Grants & Patient Subsidy Funding Identify and secure grants, philanthropic funding, and impact investments. Develop and manage grant proposals, budgets, and reporting. Design and implement transparent patient subsidy mechanisms. Maintain relationships with donors and funding partners. D. Awareness, Growth & Brand Development Develop and execute ethical awareness and growth strategies. Oversee branding, communications, and digital presence. Build referral networks with clinicians, hospitals, NGOs, and employers. Ensure all messaging aligns with medical ethics and evidence-based practices. E. Partnerships & Research Collaboration Identify and manage partnerships with universities, NGOs, and research institutions. Support clinical research, data collection, and knowledge sharing. Lead partnership development from concept through execution. Ensure compliance with ethical and regulatory standards in research activities. F. Operations & Administration Oversee daily clinic operations including scheduling, patient flow, and logistics. Ensure compliance with health, safety, and data protection regulations. Manage administrative systems, licensing, and regulatory engagement. Recruit, supervise, and support administrative and operational staff. Develop SOPs and systems to support scale and efficiency. G. Leadership & Strategy Serve as the primary non-clinical leader of the clinic. Translate vision into measurable goals and execu