Program Manager QA Automation

Job Summary We are seeking an experienced Program Manager QA Automation with strong expertise in Duck Creek Policy & Billing and the commercial property & casualty insurance domain. The ideal candidate will lead end-to-end QA strategy and execution, with a strong focus on API automation, quality engineering, and program governance for large-scale insurance implementations. Key Responsibilities Program Management & Delivery Lead end-to-end QA program delivery for Duck Creek Policy and Billing implementations Manage multiple workstreams across Policy, Billing, and integrations Define and track program milestones, risks, dependencies, and deliverables Drive stakeholder communication across business, IT, and vendor teams Ensure alignment with release timelines and production readiness QA Strategy & Automation Leadership Define and implement API-first automation strategy for Duck Creek applications Establish scalable automation frameworks for Policy and Billing APIs Drive adoption of BDD/TDD approaches for test automation Oversee automation coverage across: Policy lifecycle (Submission Quote Bind Issue) Billing lifecycle (Account Invoice Payment Reconciliation) Ensure integration testing across external systems and third-party APIs Duck Creek & Insurance Domain Expertise Provide domain leadership across commercial lines: General Liability Commercial Property Business Owners Policy (BOP) Workers Compensation Commercial Auto, etc. Understand and validate: Underwriting rules Rating logic Policy transactions (endorsements, renewals, cancellations) Leverage Duck Creek APIs (Policy, Billing, Rating, Underwriting) for testing strategy Quality Governance & Continuous Improvement Establish quality metrics, dashboards, and KPIs Analyze defects, production issues, and release slippages Drive root cause analysis (RCA) and continuous improvement initiatives Ensure compliance with regulatory and business requirements Stakeholder & Team Management Lead and mentor QA, automation, and offshore teams Collaborate with product owners, developers, and business SMEs Coordinate with onshore/offshore teams for seamless delivery Support client interactions, including status reporting and governance calls Required Skills & Qualifications Must-Have Strong Program Management experience in large-scale IT programs Deep expertise in Insurance Domain (P&C) Hands-on experience with Duck Creek Policy & Billing Strong exposure to test automation (API + UI) Experience with tools such as: REST API testing tools (Postman, REST Assured, Karate, etc.) Playwright frameworks Strong understanding of: Policy lifecycle Billing lifecycle Integration testing Good-to-Have Experience in commercial insurance products for small businesses Experience in DevOps/CI-CD pipelines Exposure to performance and security testing Key Competencies Strong leadership and stakeholder management Excellent communication and presentation skills Analytical thinking and problem-solving Ability to drive automation-led transformation Experience managing distributed/global teams Education Bachelor s degree in Engineering / Technology / Computer Science Experience 12+ years in QA / Testing / Program Management 5+ years in insurance domain (preferably Duck Creek) Proven experience managing large QA transformation programs