Operations Manager

WeFi International AG is a subsidiary of WeFi Technology Group USA

• a leading fintech in channel finance. Our market leading proprietary platform and services connect and support global and regional technology companies with their clients and funding partners in over 41 countries. Our office in Zug manages all business in EMEA including origination, structuring, execution and transactions management. Our team members in the USA, EMEA and APJ have decades of experience in the channel finance, IT and banking industries.

To strengthen our team in Zug, we are looking for a hands-on, communicative and driven Relationship Manager EMEA (m/f/d)

Operations Manager

Role Overview:

The Relationship / Ops Manager ensures the effective execution of credit, operational, and compliance activities across WeFi’s trade finance programs. The role supports credit reviews and portfolio monitoring, manages operational exceptions and disputes, and coordinates closely with lenders, vendors, RMs, Finance, Legal, and Compliance. It plays a key role in KYC/AML onboarding and in operationalising legal documentation such as Notices of Assignment and program letters. The position also produces robust reporting and maintains audit?ready documentation. A strong focus is placed on process improvement and automation to enable scalable, compliant growth across Responsibilities

Key Responsibilities:

Portfolio & Credit Support (Execution Focus)

Support credit analysis reviews and ongoing portfolio monitoring

Review reseller financials, trendcards, and portfolio performance

Execute approved credit decisions, extensions, and limit changes

Provide operational insight into risk, concentration, and limit utilization trends

Exception, Dispute & Credit Note Handling

Manage operational exceptions including funding rejections, disputes, and andjustments

Coordinate resolution between vendors, lenders, RMs, Finance, and Legal

Ensure issues are resolved without impacting funding timelines or portfolio quality

KYC, AML & Compliance Onboarding

Coordinate and support KYC onboarding for resellers, vendors, and lenders

Ensure AML requirements are met in line with lender and regulatory standards

Work with Compliance and Legal teamts to resolve KYC/AML queries and refreshes

Maintain accurate KYC and compliance documentation for audit purposes

Legal Documentation & Program Support

Support execution and operationalisation of legal documentation

Hands-on experience with Notices of Assignment, Program Letters and Legal Opinions

Ensure legal documents are correctly reflected in operational setup and workflows

Strong understanding of Accounts Receivable Purchase / Trade Finance programs

Reporting, Controls & Documentation

Produce and maintain operational, compliance, and credit-related reports

Support weekly and monthly operational and portfolio reviews

Maintain accurate, audit-ready process and program documentation

Process Improvement & Automation

Identify recurring manual operational and compliance pain points

Partner with IT / IZZI to define, test, and implement automation enhancements

Drive standardisation across markets while respecting regulatory

Required Experience & Skills

Hands-on exposure to KYC onboarding, AML processes, and compliance controls

Experience working with legal documentation related to AR / trade finance programs

Solid understanding of credit analysis, financial reviews, and portfolio monitoring

Strong understanding of invoice processing, funding mechanics, and exception handling

Experience in operations, middle office, or trade finance environments

Highly detail-oriented with strong stakeholder coordination skills

Ability to remain calm and decisive in time-critical funding environments

Bachelor degree in Finance / Business

Languages : English and French, other languages nice to have

What success looks like:

Clean, compliant onboarding of new resellers, vendors and lenders

Invoices post accurately and fund on time with minimal exceptions

Operational, credit, and compliance risks are proactively identified and managed

Manual touchpoints decrease over time through automation and standardisation

Interested?

We look forward to receiving your application via our applicant management system. jid856be0cct jit0414ct jiy26ct