F&B Supervisor

Job description / Role Job Type Full Time Job Location Oman Nationality Any Nationality Salary Not Specified Gender Not Specified Arabic Fluency Not Specified Job Function General Management Company Industry Travel, Hotel & Tourism Summary General responsibility Oversee all front and back of the house restaurant operations. Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally. Train new employees and provide ongoing training for all staff. Prepare weekly schedule for the department with approval from the superior; monitor staff attendance, leave, etc. Always present a clean and tidy appearance in accordance with the hotel's grooming standards. Be flexible and open to change in your job responsibilities, work area, and/or roster to meet business needs. Be understanding, supportive, encouraging, and helpful to guests as well as suppliers and your colleagues. Maintain quality control for all food and beverage. Be reliable and ensure you and all team members are at work on time. Project future needs for goods, fruits, beverage stationery, cleaning products; order accordingly. Oversee health code compliance and sanitation standards. Carry out all professionally reasonable instructions given by your superior. Monitor inventory for CCG and all equipment required for outlets. Conduct regular inspection of dispense bar/lounge bar to determine whether proper standards of hygiene are maintained. Monitor the restaurant cash flow and settle outstanding bills. Check in on dining guests to enquire about food and service quality. Resolve guest complaints in a professional manner. Generate weekly, monthly, and annual reports. Attend quarterly P&L meetings. Seek ways to cut waste and decrease operational costs. Physical effort This position requires minimal stooping, lifting, and substantial walking. All employees must maintain a neat, clean, and well-groomed appearance. Work contacts Daily contact with restaurant manager or F&B manager. Working condition Must be able to work in a high volume, fast-paced environment. Technical expertise restaurant supervisor Effectively manage the restaurant in the absence of the Restaurant Manager or Assistant Restaurant Manager. Ensure service style, table top, and overall presentation of the product in accordance with the hotel's image. Responsible for making floor assignments during the shift. Responsible for keeping the operation running smoothly. Find guest feedback and take necessary action if something does not match the standard. Review customer surveys to develop and implement ways to improve customer service. Bar supervisor Monitor bar operations and support the bar attendant if required. Ability to use standard software applications and hotel systems including point of sale systems. Plan and control beverage inventory levels. Ensure all established standards of operation are implemented. Work together with Accounting to prepare and implement inven