Agent-Fulfillment (Rebooking)

Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

We partner with major global platforms such as, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes a separate fintech entity with its flagship product,, a risk management solution, Sweden’s leading flight comparison site,, our B2B Flights as a Service Provider and world leader in virtual interlining, and, the embedded AI platform for flights. We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.

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Job Purpose

To efficiently manage airline ticketing operations by handling ticketing queues, processing new ticket issuances and reissues, fulfilling EMD requests, and interpreting fare rules to ensure accurate bookings. The role also involves identifying and reporting ticketing errors and coordinating with airlines and service providers to resolve operational issues and maintain smooth ticketing processes.

Responsibilities

• Contact airlines and providers for different issues

Requirements

• 2 years of experience in ticketing fulfillment
• Proficient in Amadeus
• Advanced skills in additional GDS, Sabre, and/or Galileo
• Documented experience in reading and interpreting airline fare rules and reissue tickets Seeking best practice implementation and driving ideas
• Excellent written and verbal communication skills in English
• Understanding the logic behind validating carriers and basic knowledge of IATA regulations
• Well organized, persistent with multitasking skills
• Self-driven, proactive and results-oriented
• Competent quantitative skills (good in calculations)
• Ability to manage change and work under pressure
• Communicate and work closely with other departments to remain current on any updates.24×7 rotational shifts, preferably evening shifts

Qualification: Undergraduate - Diploma / HSC pass (10+2)

Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

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Diversity disclaimer

At Etraveli Group we value diversity; we pride ourselves on being a company represented by people of all different backgrounds. During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.