Biometrician

This Position is critical in supporting beneficiary identification and verification using web and mobile-based applications in the food assistance program as well as sharing beneficiary and commodities statistical information and reports. work Location: Aware Woreda, Legahida Woreda, BilcilBur Woreda, Degehabur Woreda, Hararey Woreda, Mubarek Woreda, Hudet Woreda, Dolo Ado, Meyumuluka Woreda MAJOR RESPONSIBILITIES Digital Workplace Support First point of contact and day-to-day technical support to end users at distribution sites Accept client requests with phone, email, MS-teams, Team Viewer and helps staffs to get appropriate IT service Responds to Level 1 Support requests from GAMBELLA RESPONSE OFFICE distribution/project sites and works on solutions for users. Resolve queries independently, escalating if required, to ensure that technology related incidents are fixed, and accurate information is provided to the users. Network and Connectivity Support Carry out system and hardware maintenance tasks, such as settings up and running mobile networks, internet connectivity and power solutions to ensure technology is running effectively.  Maintain technology, including standard installation, configuration, and data storage, in accordance with Global Network configuration document and the local guideline/standard. Do installation and maintenance of network systems and equipment, to ensure optimal services in compliance with standard operations procedures in consultation with Digital Workplace Specialist Collaborate with Digital Workplace Specialist and NO GTD Team to ensure individual and team objectives are met in compliance with all relevant Projects, initiatives, etc.  Follow set emergency response processes and procedures as required to provide support in enabling emergency Performs minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. Keep track records of IT assets Provides on-going support of client technology. Hardware Technical support Conduct preventive maintenance on end suer devices Diagnoses and resolves client laptops, mobiles/tablets, 3G/4G-Wifi routers, projectors, etc hardware and software issues. Creates temporary solutions until permanent solutions can be implemented. Assists with diagnosing and resolving client workstation and mobile device hardware and software issues. Partners with Network and Systems Administration teams to ensure efficient operations of the desktop computing environment. IT skills building Individual identification of staff’s area of capacity building to make sure that they get equipped with knowledge to make them make use of IT tools easily. Provide standard technical training and materials to end users of commonly used technology and systems, in order to assist staffs in conducting their work.  Take part in on-Job training and brief on exceptional incidents. Provide guidance and training to other colleagues in regard to the new solutions, troubleshooting and the network best practices