Senior Solution Architect – Technical Service & CRM

Role Overview:We are seeking a Senior Solution Architect to support a transformation initiative within Technical Service delivery. The role focuses on shaping scalable, standard-first, and implementation-ready solutions within the existing Customer Excellence platform.You will play a key role in ensuring that solutions—particularly within CRM and service environments—are robust, aligned with enterprise architecture principles, and capable of supporting business needs across multiple markets.What we offer:Contract Length: Long Term International ProjectType of contract: B2B ContractType of work: Remote Key ResponsibilitiesDefine and design scalable solution architectures for Technical Service workflows within CRM platformsEnsure a standard-first approach, leveraging out-of-the-box capabilities where possibleTranslate business requirements into implementation-ready solution designsDrive architectural decisions and ensure alignment with enterprise architecture guidelinesCollaborate closely with product owners, developers, and business stakeholdersSupport and guide development teams during implementationEnsure consistency and scalability across global and multi-market solutionsIdentify risks, dependencies, and integration requirements across systemsRequired Qualifications:Senior-level experience in solution architecture within enterprise environmentsProven experience with Microsoft Dynamics 365 Customer Service architecture (CRM)Strong solution design and decision-making capabilitiesExperience working with service workflows and enterprise digital solutionsStrong understanding of integration patterns, data models, and platform capabilitiesExcellent stakeholder engagement and communication skillsAbility to translate complex business needs into structured, scalable solutionsPreferred Profile:Experience working in global organizations and multi-market environmentsMinimum 6+ years of experience with Microsoft Dynamics 365 CRMFamiliarity with Technical Service or Customer Service domainsStrong understanding of enterprise architecture principles and best practicesAbility to balance business requirements with technical constraints and platform standards