Technical Customer Support and Onboarding Specialist for modern SportsTech B2B SaaS

We're a modern club management and court booking solution for racquet sports club and indoor golf clubs: https://www.getopencourt.com/

We're operating primarily on the US market.

What you'll do:

• Help onboarding new customers (typically tennis, pickleball, padel sports clubs, indoor golf simulator clubs, volleyball clubs, etc)
• Help them set up their club account on our platform, help them understand
• Perform ongoing support for customers after they're onboarded
• Help customers understand how to align their club management needs with what our platform can offer
• Help customers debug any issues they're dealing with
• Handle requests that are incoming via email and WhatsApp/Telegram
• Contribute into our Knowledge Base based on the frequently asked questions

You:

• Have VERY comfortable spoken English
• OK with working US work hours (~up to 5pm Central Time)
• You MUST be very comfrotable using AI tools. Bonus points if you use chatgpt/claude/etc in your daily life. Extra bonus points for using Claude Cowork or Claude Code and knowing what MCPs are.