Support agent
Description
💻 About the Role We’re looking for motivated Support Agents to join our team and provide top-quality assistance for international iGaming projects. If you’re customer-focused, detail-oriented, and ready to grow in a dynamic environment, this could be the role for you!
📝 Key Responsibilities Manage chat and ticket support across platforms. Set the right tone and actively engage on the community forum. Handle pending withdrawals in coordination with the Payment team. Process loyalty program requests. Manage KYC verification inquiries and collaborate with the Anti-Fraud team. Follow internal procedures and work toward KPI targets.
👨🔬 Requirements
English B2 (both written and spoken). 1+ year experience in online gambling, understanding of the market. Familiarity with ticketing systems (Zendesk, LiveChat, or similar). Flexibility to work in a fast-paced environment with night shifts.
🎁 What We Offer Competitive salary. Exciting technical challenges and complex tasks that help you grow. A strong senior+ team to collaborate with and learn from. Minimal bureaucracy — maximum impact. Flexible processes, quick decisions. Remote-first approach: work from wherever you want (or come to the office). Investment in learning: internal knowledge sessions, external courses, certifications. Work-life balance: no overtime, no micromanagement. Modern equipment: MacBook, Starlink, PowerBank — everything needed for productivity. Parental bonuses and support for newborn children. Many other internal perks that are better shown than described.
🌟 Why us? We keep up with technology and best practices. We create our own social gaming projects in crypto, blockchain, and finance.
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