COO / Head of Strategy / Systems Architect

Lime Vizio Product: High-volume e-commerce (US / Canada) Format: Remote, full-time Timezone: Los Angeles time (PST / PT)

About the role We are looking for a COO who owns operations and profit, not just processes. This role is about turning a complex, high-volume eCommerce business into a predictable, scalable, and margin-driven system. You will be responsible for fixing operational inefficiencies, structuring execution, improving unit economics, and building systems that scale without chaos.

Responsibilities Own end-to-end operations across the business Drive EBITDA growth and improve unit economics Reduce cost per order, refunds, cancellations, and inefficiencies Redesign core operational flows (order → routing → fulfillment → resolution) Build structured systems, ownership, KPIs, and SLAs Replace manual work with automation and AI-driven workflows Improve execution stability and fulfillment predictability Scale operations 2×+ without proportional cost increase Work directly with CEO on priorities, trade-offs, and execution

Requirements Strong eCommerce experience is mandatory (high-volume operations) 8+ years in COO / operations / systems / strategy roles Proven experience scaling operations 2×+ Strong understanding of unit economics and profitability drivers Experience building and optimizing systems (not just managing teams) Hands-on experience with automation and AI tools Experience with remote/distributed teams Ownership mindset and strong decision-making ability

Not a fit if you’ve never worked with high-volume eCommerce you can’t explain unit economics clearly you manage processes but don’t fix systems you avoid ownership or decision-making you rely on manual work instead of building systems

Nice to have Marketplace / aggregator model experience Experience managing peak seasons (Valentine’s Day, etc.) BI / dashboards / financial modeling Experience scaling vendor networks

What we offer Remote, long-term cooperation Direct impact on revenue and profitability Full ownership of operations Fast decision-making, low bureaucracy Opportunity to rebuild and scale systems

Required skills Operations Management — 5+ years eCommerce — 3+ years Unit Economics — 3+ years Process Optimization — 5+ years Automation / AI — 2+ years Language English — B2+ (Upper-Intermediate or higher)

About Lime Vizio Lime Vizio is a product-driven e-commerce company operating in the floral and gifting industry across the United States and Canada. We build and manage high-volume platforms that connect customers with local florists and delivery partners. Our focus is on conversion, operational efficiency, and reliable execution — especially during time-sensitive moments like Valentine’s Day and Mother’s Day. We operate as a remote-first team with strong ownership, data-driven decisions, and clear accountability.