Customer Support Representative (US Market, Evening Shift)

About the Role: We are building a strong support team for our US client — an online furniture store — and looking for a Customer Support Representative to deliver outstanding customer experience.

Requirements: Upper-Intermediate (B2) spoken and writing English 1+ year of experience in Customer Support/Customer Care Ability to resolve challenging situations and focus on the client's needs Client-oriented mindset Ability to handle stressful situations calmly and professionally High attention to detail Working evening shifts (15:00–24:00 Ukrainian time)

Key Responsibilities: Communicating with customers via phone, chat, and email Managing support tickets and ensuring timely resolution Handling calls with customers and vendors Providing high-quality service and maintaining customer satisfaction Collaborating closely with the US Customer Care team

We offer: A full-time job Paid vacation and sick leave Managing your taxes and accounting Optional benefits package that includes Health insurance, Gym membership, English courses, compensation of certification, courses, and training Creative and lively team of IT specialists, adequate management, and zero unnecessary bureaucracy