Account Manager (Shift-based)
Description
✨ Join Win Media as a Account Manager
- Make Every Player Feel Like a Star!
At Win Media, we believe that success in iGaming is built on strong relationships 🎯. Our Account team ensures that the most valuable players feel appreciated, understood, and engaged. If you’re empathetic, detail-oriented, and passionate about delivering top-class service — this role is for you!
📌 About the Role We are looking for a dedicated Account Manager (evening & weekend shifts) to join our team. 🕕🌙 Your mission will be to keep our players happy, loyal, and profitable through personalized communication, proactive care, and exceptional service. Schedule: Shift-based Location: Fully remote 🌍 or Warsaw office 🏙️
🛠️ Responsibilities 📧 Handle daily written communication with players (email, WhatsApp, Telegram) 💌 Write at least 40+ personalized messages per day to maintain strong connections 🎯 Achieve KPIs for VIP Retention, Avg. Deposit Count, Avg. Deposit Sum 🔄 Reactivate inactive players and build long-term loyalty 🤝 Collaborate with Support and Payments teams to resolve VIP issues quickly 📝 Maintain daily reports on activities and results
✅ Requirements 🌍 2+ years in Customer Support / Account Management OR 1+ year as a VIP Manager 🎲 Experience in the iGaming / Casino industry is a must-have 🗣️ Advanced written English ➕ German or French language skills are a huge advantage and will increase salary 🧠 Strong emotional intelligence: ability to handle negativity, show empathy, and adapt communication style
👤 The Ideal Candidate Has prior experience as a VIP Manager or Customer Support in online casinos Fluent in English (Advanced) and ideally one more language (German/French) 🌍 Empathetic, responsible, hardworking, with excellent communication and problem-solving skills Understands casino mechanics, including bonus systems 🎲 Thrives in a fast-paced, player-first environment
🎁 What We Offer 👥 Join a professional team with a strong vision and support system 🚀 Career growth with the potential to lead the VIP Department in the future 🏙️ Flexible work setup: remote or from our Warsaw office 🌴🤒 Paid vacation and sick leave 💻 Modern equipment to ensure smooth workflow 🎉 Fun company culture with gifts for holidays and birthdays ✨ Let’s win together with Win Media! ✨
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