Collection Specialist

We are seeking a Collection Specialist with strong banking collections and customer interaction experience to join a fast-paced financial services environment in San Antonio, TX . The ideal candidate will have experience handling inbound and outbound collection calls , resolving delinquent accounts , and negotiating payment arrangements while ensuring compliance with collections regulations . Key Responsibilities Manage 100+ daily phone-based interactions with members regarding delinquent accounts across multiple financial product lines. Perform inbound and outbound collection calls using automated and manual dialing systems. Analyze account delinquency situations , identify root causes, and develop effective repayment strategies . Educate members on payment options, financial assistance programs, and account resolution plans . Negotiate mutually agreeable payment arrangements while ensuring compliance with local, state, and federal collections regulations . Maintain accurate records of member interactions, payment commitments, and collection activities in the system. Manage multiple priorities in a Windows-based environment while meeting established performance and compliance metrics . Complete account verification, documentation, and maintenance tasks with strong attention to detail. Required Qualifications 2+ years of experience in collections, banking collections, customer service, account management, sales, counseling, or similar customer-facing roles. Proven experience handling inbound/outbound collection calls and resolving delinquent accounts . Strong communication, negotiation, and conflict-resolution skills . Ability to analyze financial situations, identify risks, and develop solutions . Experience working in a Windows-based environment and ability to quickly learn new systems. High School Diploma or GED required. Core Competencies Communication & Customer Engagement Analytical Thinking & Problem Solving Negotiation & Payment Plan Management Compliance Awareness & Regulatory Understanding Multitasking in High-Volume Call Environments Empathy, Resilience & Professionalism