Operations Officer

Requirements Bachelor’s Degree or its equivalent At least 2 years’ experience in a bank or financial services Skills, Capabilities & Personal attributes Practical experience in the use of Microsoft Office applications. High accuracy and efficiency Good understanding of banking operations Strong control and compliance awareness Effective communication and teamwork Ability to work under pressure and meet deadlines Business and Financial performance Ensure accurate and timely processing of all customers’ transactions to minimize operational losses and protect the financial integrity of the business. Ensuring all fees and commissions are taken to avoid revenue leakage Identify operational inefficiencies and support cost-saving and process improvement initiatives Customer Excellence Deliver high service standards by resolving customer transaction queries within agreed timelines and contributing to strong customer satisfaction Achieve 100% resolution of complaints in line with SLA Enhance overall customer experience by consistently meeting service turnaround times and maintaining high processing accuracy. Process, control and operational performance. Achieve satisfactory outcomes in internal audits, issue assurance reviews, and control assessments within central processing. Conduct Risk and Control Self-Assessments (RCSA) and maintain strong control ratings Perform timely and accurate General Ledger (GL) proofs and reconciliations by maintaining Nostro and GL reconciliation items aged beyond 30 days are at $0. Strategic initiatives Ensure that all incidents are logged into the bank’s incident tracking tool for resolution. Contribute to initiatives and projects that strengthen operational resilience, enhance control effectiveness, and improve customer service across all transaction processing activities. Support automation and digitization initiatives to improve operational efficiency and accuracy. People Ensure adherence to all bank SLAs, Policies and Processes Drive 100% Leave utilization by taking all the mandatory leave days in the year to avoid potential cover up of errors, fraud or losses Complete all mandatory training programs Collaborate effectively with team members and stakeholders to achieve departmental objectives