Applications Support Specialist -SuccessFactors LMS

Purpose:

• The LMS Administrator provides day to day LMS operational and administrative support for Commercial within SAP SuccessFactors LMS.
• The role focuses on course and curricula setup, assignment profiles, enrollments, troubleshooting, reporting, and documentation.
• This position supports high volume LMS operational demand, helping to reduce turnaround time for Commercial training requests and improve the learner experience.
• The LMS Administrator collaborates with Commercial Training leads and site or functional LMS administrators, working within established governance and processes to support consistent learning administration. Main Responsibilities and Accountabilities: Administration of the Global Learning Management System (75%)
• Create, update, and maintain training items, curricula, and learning plans in SuccessFactors LMS.
• Configure and maintain assignment rules and target audiences for Commercial learners.
• Support course/session setup and manage enrollments, completions, equivalencies, and approvals.
• Process and track requests via ServiceNow or SharePoint tracking tools; escalate more complex system or access issues to HRIS/IT or enterprise LMS teams as needed.
• Troubleshoot common user access, assignment, and completion issues, providing clear guidance to end users and training leads.
• Generate standard compliance and completion reports and support data extraction and validation using Excel.
• Stakeholder Support for Commercial (15%)
• Serve as a responsive point of contact for Commercial stakeholders, supporting learning administration requests under the guidance of Commercial Training leads.
• Assist with the deployment of new learning initiatives (e.g., curricula launches or campaign based assignments) to ensure smooth LMS execution.
• Communicate request status, timelines, and impacts to help deliver a consistent learner experience across Commercial audiences.
• Governance, Documentation, and Continuous Improvement (10%)
• Follow and apply Commercial SOPs, work instructions, naming conventions, and metadata standards.
• Maintain job aids and knowledge articles to support repeatable execution and audit readiness.
• Participate in administrator forums or working groups to stay aligned with standards, share updates, and suggest incremental process improvements. Competencies:
• Stakeholder Orientation: Service minded, responsive, and clear in communication with Commercial stakeholders.
• Collaboration: Works effectively with training leads, LMS partners, and IT support teams.
• Attention to Detail: Supports data accuracy, correct assignments, and reliable reporting.
• Continuous Improvement Mindset: Willing to learn, identify efficiency opportunities, and follow improvement guidance. Minimum Requirements: Education:
• Bachelor's degree or equivalent experience.
• 2-4 years of related LMS or application support experience may be considered in place of a degree. Experience:
• Hands on experience supporting SAP SuccessFactors LMS; exposure to Plateau LMS components preferred.
• Experience troubleshooting common LMS issues related to user access, assignments, and completions.
• Familiarity with regulated or compliance driven environments; awareness of GxP expectations for learning records is a plus. Skills
• Proficiency with SuccessFactors LMS reporting and data quality practices.
• Working knowledge of content object and item creation in SuccessFactors LMS.
• Strong customer support skills with the ability to manage multiple requests accurately and communicate clearly with end users.
• General knowledge or awareness of SCORM/AICC packaging and testing (hands on experience preferred but not required). Preferred/Nice to Haves:
• Exposure to Power BI or other reporting/visualization tools.
• Experience using ServiceNow and/or SharePoint/Teams for request tracking or documentation.
• Experience supporting field based or geographically distributed learner populations. All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.