Territory Lead

Our mission We're making Africa the first cashless continent. In 2017, over half the population in Sub-Saharan Africa had no bank account. That's for good reason—the fees are too high, the closest branch can be miles away, and nobody takes cards. Without access to financial institutions, people are forced to keep their savings under the mattress. Small business owners rely on lenders who charge extortionate rates. Parents spend hours waiting in line to pay school fees in cash. We're solving this by building financial services that just work: no account fees, instantly available, and accepted everywhere. In places where electricity, water and roads don't always work, you can still send money with Wave. In 2017, we launched a mobile app in Senegal for cash deposit, withdrawal, and peer-to-peer and business payments. Now, we have millions of users across 9 countries and are growing fast. Our goal is to make Africa the first cashless continent and that's where you come in... How You'll Help Us Achieve It Wave is now the largest financial institution in Senegal and Côte d’Ivoire, with millions of users, growing rapidly year on year. And, we’re still in the early days of our product roadmap and potential impact on people’s everyday lives. We are looking for Territory Leads who will lead our efforts to expand our user base and manage user acquisition strategies in allocated territories in Arua and Mbarara. This role involves leading both user growth operations and agent operations/agent liquidity to help grow our market. You will manage a team of 7 to 10 distributors (foot soldiers), overseeing our distribution and marketing, talking to and onboarding users, interviewing users about their needs and problems with regards to money transfer and financial services. In this role, you will be responsible for; Agent Quality: Ensuring that agents in your territory; are compliant with the legal and policy requirements as per defined procedure. have executed valid contracts. are trained on the contents of the contract before g the contract. are well-branded and have the supplies needed to deliver their services. Agent Ongoing Liquidity Management: Coordinate the monitoring of cash / e-value availability at Agents in liaison with the Liquidity team. Risk Management and Routine Visitation: Manage the teams in Monitoring of Agent vs. targets through Reports on emerging issues and assessment of the region's performance. Agent Churn: Identify underperforming agents (as per internal procedure), troubleshoot or recover Wave items & equipment and ensure branding material is removed. Be the primary contact person for all agency networks acquiring & Wave products in your region/territory. Execute operational excellence, cost management and compliance with internal policies and regulatory guidelines. Champion excellent customer service and implementation of quality service delivery standards while coaching, training and mentoring your team to achieve the desired marke