Digital Channels Administrator

Qualifications Bachelor’s degreeSoftware Engineering, Computer Science, Information Technology Professional Qualifications ITILv3 or v4, Database Administration (OCA, MSSQL), MCSA, MCSE, Software Engineering, Linux Complete all business service requests within SLA timelines. Deliver all key management or operational reports per month, ensuring accuracy and timeliness. Support successful channels application deployments or enhancements per month without SLA breaches. Resolve high-priority incidents within SLA. Ensure full application documentation and compliance checklists are updated and reviewed as scheduled. Implement process improvements or automation initiatives per quarter to enhance service delivery. Reduced & pro-active downtime: By ensuring 24/7 availability and stability of channels, contribute to SLA adherence, minimizing business disruption. Fast request fulfillment of business service requests, improving operational turnaround and productivity. Application enhancements: Deliver successful application deployments or upgrades per month, enabling business units to operate with the latest features and functionality.