דרושים»תוכנה» Product Support T3 Engineer

לפני 18 שעות חברה חסויה Location: Job Type: Now were looking for a visionary and customer-focused Product Support T3 Engineer to join our team. In this role, you will be engaging with our customers during the evaluation, post-sales process, onboarding, and as the ongoing customer lifecycle continues. This is an opportunity to join a Cloud Network Security Rocket Ship and to take part in making the Future of SASE, today! Responsibilities: Own and manage customer issues and see problems throughout resolution. Research, diagnose, troubleshoot and identify solutions to resolve customer issues, keeping a positive and can-do attitude. Work directly with R&D and Product Management on customer issues upon full resolution. Be a focal point for customers' needs by deeply understanding their business and aligning their needs with our companys solution. Become a trusted advisor to customers by deeply understanding their business and aligning their needs with our solutions. Nurture the relationship with the customer through ongoing communication and periodic meetings. Act as a customer advocate internally while effectively collaborating with internal teams, including product management, engineering, and sales. Track & monitor customer status and identify both areas of concern and growth opportunities. Be a part in building, improving and expanding our companys global Support Services.Requirements: Experienced Support Engineer (tier 3-4)/Technical Account Manager/Pre Sales background from web/network/information Security companies - Required. Strong technical analytical skills with an emphasis on Networking, Routing, TCP/IP, Firewalls and Packet Analysis - Required. Thorough troubleshooting abilities and passion to dive into complicated technical problems in real production environments - Required. Experience working with a Cloud, SaaS technology provider. Familiarity with VPNs, IPSec, security protocols and standards. Excellent oral and written communication skills with a passion for working with customers directly. Ability to adapt and work efficiently in a rapidly changing, dynamic environment, with a willingness to manage multiple simultaneous projects and tasks. Ability to work effectively and thrive in a fast-paced environment. Ability to work with a globally dispersed, cross-cultural team.This position is open to all candidates. Hide