Expert, Customer Care/ Engagement Program (Techcom Life)

Salary: Thương lượng Job Purpose 'Responsible for deg, operating, and optimizing Customer Care/Engagement programs across the entire policy lifecycle, ensuring differentiated customer experiences, cost efficiency, effective risk control, and contribution to key business objectives (retention, satisfaction, loyalty). 1) Design, Implement & Manage Customer Care Programs: - Develop annual customer care strategies/roadmaps (e.g., Customer Care 2026+), leveraging emotional touchpoints (birthdays,...