Delivery Manager – Contact Center & Telephony – 16968

Assignment Description

We are looking for a Senior Delivery Manager

What You Will Work On

• Lead and coordinate implementation of Contact Center solutions (local and international)
• Manage the full delivery lifecycle: requirements, analysis, implementation, testing, and validation
• Collaborate with business stakeholders, IT teams, and external vendors
• Ensure solutions meet business needs and technical requirements
• Drive delivery execution and ensure high quality and timely outcomes
• Manage and follow up on vendors and external partners
• Support continuous improvement and development of telephony and Contact Center services
• Operate within a regulated environment with strong focus on compliance and quality

What You Bring

• Extensive experience in Contact Center solutions (preferably Puzzel)
• Strong experience in telephony solutions (fixed and mobile)
• Good understanding of applications and infrastructure within telephony
• Knowledge of both traditional and cloud-based telephony solutions
• Experience working with Microsoft 365
• Basic understanding of IT security and information security
• Experience in managing technical projects and service deliveries
• Experience working in agile environments
• Experience from banking or financial sector
• Strong communication skills in Swedish and English (spoken and written)
• Strong analytical, structured, and proactive approach
• Ability to manage stakeholders and drive initiatives forward

If this sounds interesting, please send your CV to