People Director (Seagoing)

The Gig:

We're on an exciting journey to create the most irresistible travel brand in the world and are building a fantastic team to help make our ambition a reality. Right now, we are on the hunt for a super talented someone who has a passion for people, policies, and procedures! You love people and so do we.

The Director - People Team, Sea-going, lives by our Creeds and drives positive crew engagement. Also responsible for the strategic implementation of Shipboard People Team processes and procedures across all departments in subjects such as Employee Relations, Training & Development, Coaching, Counseling and Leadership Training. In other words, this someone needs to know how to Make Ship Happen. Your masterful attention to detail and self-starter mentality means you can work by yourself and as part of a team. Ultimately, we won't be able to remember how we got by without you.

• What You Will Be Up To:Strive to build employee morale and develop strategies in partnership with onboard leadership and the shoreside People Team to enhance overall crew satisfaction and engagement; ensure a commitment to crew satisfaction; inspire crew through encouragement and recognition of outstanding performance

• Provide an accessible nurturing environment to handle employee relations issues using effective conflict resolution, assist in arbitrating disputes and resolving grievances, whilst guiding team members toward the correct outcome

• Educate and supports the onboard management with regards to People Team policies, procedures and standards including company's performance management systems, promotions and our progressive discipline procedures

• Ensure consistent and fair application of all People Team policies and procedures.

• Provide open and honest performance feedback and takes appropriate action to improve performance

• Champion Performance Management resources and partners with ship-board leadership to implement these tools when necessary

• Measure and action how the ship is performing against KPI targets and ensures that the role influences meeting or exceeding all KPI's

• Partner with Department and Division heads to ensure that crew members understand how their roles can control expenses or generate revenue

• Monitor and supports how the vessel is driving performance to manage against revenue targets

• Oversee activities relating to sign on and sign off procedures, crew immigration / customers and all other issues related to the People Team center, including turnover and unplanned movement

• Execute additional job responsibilities, as assigned by Virgin Voyages leadership, based on operational needs

• Drive positive crew relations by ensuring compliance with MLC, collective bargaining agreements, People Team policies and procedures and partnering with leaders to resolve conflict/grievances

• Facilitate all aspects of talent management, including career coaching, crew development, succession planning, talent assessment, internal promotions, and leadership cultural effectiveness

• Ensure confidentiality and discretion of all crew information and conversations including but not limited to discipline, medical and matters of a private nature

• Chair the Welfare Committee onboard and plays an active role in looking for improvements to Crew areas and functions onboard; manage the People Team and Crew Welfare budgets and monitor and control crew expenses

• Provide direction and guidance to the Training and Development Manager to ensure ongoing leadership development and required training is conducted under corporate compliance objectives

• Support Deputy Captain and Security Officer when conducting onboard investigations

• Establish and maintains professional relationships with government officials, port agents and other business partners in various ports of call in order to drive business effectiveness

• Maintain awareness among the crew of basic safety rules and a safe working environment

• Super Powers Required:Minimum 5 years' experience as HR Manager onboard a Cruise Ship or within a large organization

• Minimum of 3 years' experience in employee relations investigating, negotiating, and resolving grievances and conflicts, preferably in a multi-cultural, diverse environment

• BA Degree or equivalent in Human Resources or CIPD or equivalent qualified

• Extensive Employee Relations experience and coaching/guidance for senior members of staff

• Proven people skills along with conflict resolution, counseling, mediating and motivational skills

• Out of this world organization skills and able to execute operational imperatives in a swift and demanding environment

• All certificates as required by the STCW code for this position

• Good command of the English Language. Strong analytical and written communication skills

• Communicate tactfully, effectively and confidently with crew, sailors, and department / division heads, both one on one and in a larger group setting

• Commitment to upholding the integrity of the People department

• Effective at building relationships at all levels and the ability to find solutions

• Demonstrate excellent business etiquette and professionalism

What Matters Most To Us:At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hang out spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is an Equal Opportunity Employer.