Email/Chat Support Specialist

Medical Marijuana Clinic is seeking a professional and customer-oriented Email/Chat Support Specialist to provide timely and accurate support to patients and customers through email and live chat platforms. This role focuses on responding to inquiries, resolving concerns, and ensuring a positive experience while maintaining confidentiality and compliance with healthcare standards.

The ideal candidate has strong written communication skills, attention to detail, and the ability to work efficiently in a remote environment.

Key Responsibilities

• Respond to customer and patient inquiries via email and live chat in a timely manner.
• Provide accurate information regarding services, appointments, and company policies.
• Resolve customer concerns and escalate complex issues when necessary.
• Maintain detailed records of communications and interactions.
• Ensure compliance with company policies and healthcare standards.
• Deliver professional, empathetic, and solution-focused customer service.
• Collaborate with internal teams to support patient and customer needs.
• Meet performance metrics for response time, quality, and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Previous customer service, email support, or chat support experience preferred.
• Excellent written communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Basic computer proficiency and familiarity with CRM or support platforms.
• Ability to work independently and manage time effectively in a remote setting.
• Ability to handle sensitive information with confidentiality.

Benefits

• Competitive compensation
• Flexible remote work environment
• Professional development opportunities
• Supportive team environment
• Career advancement opportunities

Equal Opportunity Employer

Medical Marijuana Clinic is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace.

Application Requirement

Please upload a PDF or Word document resume with your submission. Applicants from any U.S. state/city only are welcome to apply.