Senior Travel Customer Advisor (English Speaker)

The Role:

**Senior Travel Customer Advisor

• English Speaker**

**Remote

• Portugal**

*** This Job Opportunity is only offered for candidates living and eligible to work in Portugal.

Salary: Kindly Share with us your salary expectations.

Client: Travel Management Company.

**Remote

• Portugal or Hybrid
• Lisbon**

Job Description

As a Senior Travel Customer Advisor, you will assist travelers with best-in-class personalized support and more.

Detailed Duties and Responsibilities

• Build meaningful relationships across global teams.
• Solve issues with any travel or tech-related help they may require, ranging from standard platform queries to last-minute emergency travel situations.
• Meet and exceed KPIs.
• Assist the travelers with best-in-class personalized support.
• Provide feedback to the product and engineering team necessary for product improvement.
• Stay up to date with the travel industry and platform knowledge to deliver unparalleled service and support the company’s success.

Ideal Profile:

Targeted Qualifications

• Fluency in English Language, C1 level or Higher.
• A team player who thrives in collaborating, giving and receiving feedback and lifting others up.
• 10-weeks training fully remote.
• Required to join office team meetings several times per month.
• Metrics-driven as an indicator and motivator of success.
• Flexibility to work non-traditional shifts (early mornings, late evenings and weekends), as we scale our support organization.
• Previous experience working with GDS systems (Sabre, Amadeus, Galileo, Worldspan) is mandatory.
• **Previous experience using GDS systems handling flights bookings, cancelations, refunds….etc
• Mandatory requirement.**
• Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform.
• Previous working experience in customer service roles, ideally covering travel and hotel segments.
• A skilled communicator who enjoys creating personalized verbal and written communication.

Interpersonal Skills

• Communicative, Speak and/or write well and get your ideas across to others easily.
• Interpreter, Look at things and make sense of them, figure what is needed and how to fulfil it.
• Confident, Pleasant, Energetic, Helpful, Trustworthy
• Efficient, Perform tasks in the fastest and simplest ways that they can be done.
• Organized and punctual, put things in order so that they run smoothly and are always on time.
• Flexible, Can carry different responsibilities, sometimes with very little advanced notice.
• Listen, Listen/pay attention to what others are saying, without daydreaming or judging them.
• Precise, Make sure that things are done accurately, correctly, and exactly.
• Willingness to acquire new knowledge.
• Service Customers, be friendly patient, and polite with customers and try your best to service their needs/wants.

Offer & Benefits

• Salary: Kindly Share with us your salary expectations.
• **Remote
• Portugal or Hybrid
• Lisbon.**
• Full eligibility to live & work is a must.
• Mental Health Support.
• Private Medical insurance.
• Shift Based.
• A global team committed to the company values.
• A dynamic work environment in a dynamically international company.

What's on Offer?

• Opportunity within a company with a solid track record of performance
• Join a market leader within Hospitality
• A role that offers a breadth of learning opportunities