51 - 200 employees

Founded 2011

💰 $125M Series D on 2022-07

ClassDojo is a communication platform that connects teachers, families, and students, facilitating better engagement and collaboration in educational settings. It offers a suite of tools that allow teachers to communicate with parents, share classroom updates, and support students' social-emotional learning. The platform also features a portfolio function that allows students to share their learning progress with their families. It's widely popular, used by millions of students and parents, and supports multilingual communication. ClassDojo is focused on building communities within classrooms, providing resources for teachers, and ensuring and security for all its users.

District Onboarding Manager

• Contract

🔥 23 hours ago

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51 - 200 employees

Founded 2011

💰 $125M Series D on 2022-07

📋 Description

• Oversee and project manage the district onboarding process. • Ensure district projects are on track by collaborating cross-functionally with other stakeholders such as our technical implementation leads, training team, account executives, product, and support. • Facilitate kickoff calls with new and returning district partners to deeply understand their goals, timelines, and stakeholders. • Create an internal and external project plan that aligns to customer goals. • Create a professional development plan and roll-out strategy that will drive towards high adoption and implementation milestones. • Own all external and internal communication: project status updates, proactively identifying risks and issues, escalating early and often with all project team members and executive stakeholders as needed. • Understand ClassDojo’s products and services and strategically educate and guide customers to get the most out of their experience with ClassDojo. • Work with the broader Customer Success team to continuously build and iterate on efficient systems and processes.

🎯 Requirements

• 2+ years of project management and/or customer success manager experience in a SaaS environment • Proven ability to independently manage 30+ projects on tight deadlines with a high level of organization and accuracy • High empathy and emotional intelligence: ability to understand customer goals and find workable solutions to their needs. • Experience working on cross-functional projects with multiple internal stakeholders • Experience in EdTech and implementing SaaS products for K-12 schools and districts • Ability to learn new technology and products quickly • Familiarity with tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion