51 - 200 employees

💰 $70M Series A on 2022-06

HR Tech • Recruitment • SaaS

TestGorilla is a talent assessment company that focuses on helping employers and recruiters hire top talent through skills tests. TestGorilla offers over 400 tests to evaluate a wide range of abilities, including coding, cognitive skills, personality traits, language proficiency, and software skills. The platform integrates with Applicant Tracking Systems (ATS) to create a seamless workflow and promotes bias-free hiring. It is used by over 10,000 companies to improve their hiring processes by predicting job success and reducing time-to-hire and mis-hires. TestGorilla enables employers to make more informed decisions and create a better candidate experience.

Customer Success Advisor

• Part Time

🔥 45 minutes ago

Report problem

51 - 200 employees

💰 $70M Series A on 2022-06

HR Tech • Recruitment • SaaS

📋 Description

• Uphold TestGorilla's behaviors and foster an inclusive, supportive culture. • Collaborate effectively with global colleagues across teams and time zones. • Conduct excellent discovery conversations and streamline onboarding to optimize Time-to-First-Value and set customers up for long-term success. • Utilize strong customer relationship management skills to cultivate deep, multi-threaded partnerships across stakeholders, ensuring strategic alignment and delivering measurable ROI. • Leverage AI tools and automated playbooks to efficiently manage your portfolio, engage customers asynchronously, and optimize your daily workflows. • Monitor customer health closely to increase deep product adoption, credit consumption and expand the use of the TestGorilla featureset across your accounts (customer maturity). • Utilize data-driven insights to identify churn risks at scale and execute swift strategies to protect Gross Revenue Retention (GRR). • Partner directly with Account Managers to not only facilitate smooth renewals but also proactively identify expansion opportunities, drive greater credit consumption, and position successful accounts to participate in case studies that support cross-selling. • Take a highly consultative approach to transform successful customers into vocal champions, leveraging their insights to contribute directly to our product roadmap and serve as strong advocates for TestGorilla.

🎯 Requirements

• Is passionate about TestGorilla's mission to help one billion people find their dream jobs. • Has strong written and verbal communication skills in English. • Thrives in a fast-paced, remote-first environment. • A background in account management or customer success with a proven track record of independently managing a high-volume book of business and delivering value and ROI at scale. • You are highly tech-savvy, comfortable navigating new AI technologies, and naturally apply systems thinking to automate workflows and scale your impact.