Customer Services Co Ordinator
Description
Customer Service Co Ordinator
Location: Mitcham
£13 a hour (Weekly pay and you accrue holiday pay)
We are supporting an established engineering company in their search for a Customer Service Co Ordinator to join their growing commercial team. This is a fantastic opportunity for someone with strong customer support or sales support experience who enjoys working with both new and existing customers.
The Role
As the Customer Service Co Ordinator you will be the first point of contact for enquiries, providing product information, generating interest, and supporting the full sales-administration process. You'll be responsible for maintaining accurate customer records, following up on opportunities, and ensuring a smooth customer experience from enquiry to order.
This is a varied position with a mix of outbound activity, customer support, administration, and collaboration with internal teams.
Key Responsibilities
Making outbound calls to potential customers to generate interest
Educating customers on products and services, answering queries, and providing guidance
Managing inbound enquiries via phone, email, and website chat
Following up on leads and opportunities to maximise sales potential
Preparing quotations, processing orders, handling returns and general sales admin
Maintaining accurate and up-to-date customer and opportunity data in the CRM
Supporting the Sales & Marketing team with reports, tender documents, and campaigns
Working closely with the engineering/technical team to ensure aligned communication
Chasing customers for information required to progress quotations or proposals
Participating in team meetings to identify new projects and market opportunities
About You
To be successful in this role, you will need:
Experience in customer service, sales support or telesales
Comfortable working in a results-driven, proactive environment
Strong communication skills - both written and verbal
Well-organised with good attention to detail
Confident using CRM systems
Able to build strong, professional relationships
Comfortable liaising with technical/engineering teams
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Information Statement explaining how we will use your information is available on our website.
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