Customer Services Co Ordinator

Customer Service Co Ordinator

Location: Mitcham

£13 a hour (Weekly pay and you accrue holiday pay)

We are supporting an established engineering company in their search for a Customer Service Co Ordinator to join their growing commercial team. This is a fantastic opportunity for someone with strong customer support or sales support experience who enjoys working with both new and existing customers.

The Role

As the Customer Service Co Ordinator you will be the first point of contact for enquiries, providing product information, generating interest, and supporting the full sales-administration process. You'll be responsible for maintaining accurate customer records, following up on opportunities, and ensuring a smooth customer experience from enquiry to order.

This is a varied position with a mix of outbound activity, customer support, administration, and collaboration with internal teams.

Key Responsibilities

• Making outbound calls to potential customers to generate interest

• Educating customers on products and services, answering queries, and providing guidance

• Managing inbound enquiries via phone, email, and website chat

• Following up on leads and opportunities to maximise sales potential

• Preparing quotations, processing orders, handling returns and general sales admin

• Maintaining accurate and up-to-date customer and opportunity data in the CRM

• Supporting the Sales & Marketing team with reports, tender documents, and campaigns

• Working closely with the engineering/technical team to ensure aligned communication

• Chasing customers for information required to progress quotations or proposals

• Participating in team meetings to identify new projects and market opportunities

About You

To be successful in this role, you will need:

Experience in customer service, sales support or telesales

Comfortable working in a results-driven, proactive environment

Strong communication skills - both written and verbal

Well-organised with good attention to detail

Confident using CRM systems

Able to build strong, professional relationships

Comfortable liaising with technical/engineering teams

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Information Statement explaining how we will use your information is available on our website.