1st Line Support Specialist

1st Line Support Specialist Everlution s. r. o. Place of work Prešov, Slovensko (Job with occasional home office) Contract type full-time, trade licence Wage (gross) From 1 000 EUR/month Information about the position Job description, responsibilities and duties We are looking for a 1st Line Support Specialist with a strong level of English to join our team. You will be a vital part of our support scaling strategy, helping us transition to a new, AI-first support model. As the first point of contact for our clients, you will not only provide excellent support but also help build the tools that will shape the future of our customer service. What you will do Be the first point of contact for our clients via email, chat, and phone Help users troubleshoot and resolve technical and functional issues Work with our ticketing system (Freshdesk) to document and track cases Actively contribute to building and improving our knowledge base and AI chatbot Turn real support cases into automation opportunities Escalate complex issues to 2nd/3rd line teams when needed Deliver a high-quality customer experience with timely responses What we expect English (B2 or higher)

• confident communication is key Experience in IT support or customer service is a plus Basic understanding of web applications or IT systems Strong communication and problem-solving skills Ability to work independently and stay organized What we offer Opportunity to join a friendly international team Work on a modern platform used by organizations in the UK Comfortable and modern office in the center of Presov Professional growth and training opportunities Communication with foreign customers Requirements for the employee Candidates with education suit the position Secondary with school-leaving examination Follow-up/Higher Professional Education University education (Bachelor's degree) University education (Master's degree) Postgraduate (Doctorate) Language skills English - Advanced (C1) and Slovak - Upper intermediate (B2) Advertiser Brief description of the company Everlution s.r.o. is a partner of the British company Everlution Software Ltd. founded in 2004. With over 100 people we develop great software for information-intensive companies using the latest technologies. Number of employees 25-49 employees Contact person: Natalia Mazepa E-mail: send CV Apply for a job Recommend job to a friend E-mail Facebook Viber Whatsapp ID: 5259733 Dátum zverejnenia: 30.3.2026 2026-03-30 lokalita: Prešov Pozícia: Customer Support Specialist , IT/Technical Support Specialist Spoločnosť: Everlution s. r. o. Základná zložka mzdy (brutto): 1 000 EUR/month